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In this digital era, customer support is considered a key factor in deciding the success of a business. Customers place a lot of emphasis on quality customer support when looking for a product or service provider, making this aspect one of the most important components of a business strategy. With the advancements in technology, businesses have begun to explore the use of chatbots in customer support. Chatbots are AI-powered conversational interfaces that respond to customers on behalf of the business. They are accessible 24/7, making them an attractive option for businesses that prioritize customer support. In this article, we will discuss the best 6 online chatbots for Mac that can revolutionize your customer support experience.
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What Chatbots Can Do?
Chatbots can perform many tasks for businesses beyond answering customer queries. They can help customers place orders, provide recommendations, guide customers through the purchasing process, and even offer after-sales service. Chatbots have become an increasingly popular tool for businesses to mitigate the workload of customer support agents and reduce operational costs.
What Factors Should Be Considered While Choosing Chatbots?
When choosing a chatbot for your business, there are several factors to consider. You should assess the chatbot’s ability to integrate with your business’s existing processes, the level of customizability, and its features and capabilities. Additionally, you should consider its compatibility with your preferred channels of communication, such as social media platforms, live chat, and email.
Top 6 Best Online Chatbots for Mac
Top 1: MobileMonkey
MobileMonkey is an AI-powered chatbot that offers an all-in-one platform for businesses to manage all types of customer conversations. The chatbot can be integrated with a range of platforms, including Facebook Messenger, SMS, web chat, and other popular messaging apps. MobileMonkey allows businesses to automate their lead generation, engage with customers, and respond to customer queries in real-time. The interface is user-friendly, allowing you to create chatbots without any coding knowledge.
Pros:
- Intuitive drag-and-drop interface.
- Offers a vast library of templates for chatbot design
- Integrates with a range of platforms and messaging apps.
Cons:
- Limited reach within Facebook Messenger.
- Expensive pricing tiers with limited features at lower tiers.
Top 2: Tars
Tars is a chatbot platform that specializes in lead generation and customer engagement. It offers customizable chatbots that can be integrated into a range of platforms, including website chat widgets, social media platforms, and other messaging apps. Tars offers drag-and-drop design options, enabling businesses to create chatbots without any coding knowledge. The chatbots can be used to automate the lead generation process and help businesses convert leads into customers.
Pros:
- Integrates with a range of platforms.
- Affordable pricing options.
- Offers A/B testing and analytics.
Cons:
- Limited customization options.
- The free plan only offers basic features.
Top 3: Botsify
Botsify is another popular chatbot platform that emphasizes customer experience and website integration. The platform offers drag-and-drop design options that make it easy for businesses to create their chatbots. The chatbots can be integrated into websites, Facebook Messenger, WhatsApp, and other popular messaging apps. Botsify enables businesses to automate customer support, answer FAQs, and even book appointments.
Pros:
- Easy-to-use drag-and-drop design interface.
- Integrates with a range of platforms..
- Offers a free trial version.
Cons:
- Expensive pricing plans for larger teams.
- There are no advanced targeting options natively built into the platform.
Top 4: Chatfuel
Chatfuel is a chatbot platform designed for businesses on Facebook Messenger. It provides businesses with all the tools they need to create an interactive chatbot on Messenger, allowing them to answer customer queries and automate lead generation. Chatfuel is user-friendly and does not involve any coding knowledge. The platform offers many design templates, and its AI-powered features let businesses create engaging and useful chatbots.
Pros:
- Integrates with Facebook Messenger.
- Offers automated lead generation capabilities.
- User-friendly drag-and-drop interface.
Cons:
- There are limited customization options.
- Integrating with non-Messenger platforms is not seamless.
- Integrates with a range of messaging platforms.
- Offers detailed analytics and reports.
- Code-free design environments through drag-and-drop interfaces.
- Limited to 5000 interactions per month in the entry-level plan.
- The free version offers only a limited set of features.
- Integrates with Facebook Messenger.
- Offers a variety of templates which makes the custom wording of messages easier.
- User-friendly drag-and-drop interface.
- Limited to a single user on the free plan.
- Limited customization options.
Top 5: Flow XO
Flow XO offers a user-friendly platform to create chatbots across various messaging channels, including web chat, email, and Facebook Messenger. Flow XO boasts an easy-to-use interface that allows you to design bots and automated workflows without coding. The platform provides a graphical flow builder that allows businesses to design their chatbots through drag-and-drop.
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Top 6: ManyChat
ManyChat is a chatbot platform designed for businesses using Facebook Messenger. They offer drag-and-drop interfaces, an easy-to-use bot builder, and integrations with some third-party services. The platform comes equipped with a variety of templates, allowing businesses to create chatbots without any coding knowledge. ManyChat This platform provides businesses with multiple features, including automated responder campaigns, trigger campaigns, chat blasting, live chat, and others.
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Comprehensive Comparison of Each Software
| Software | Free Trial | Price | Ease-of-use | Value for Money |
|---|---|---|---|---|
| MobileMonkey | Yes | Starts at $14/month and goes up to $699/month | Easy | Good |
| Tars | Yes | Starts at $99/month and goes up to $499/month | Easy | Excellent |
| Botsify | Yes | Starts at $50/month and goes up to $400/month | Easy | Excellent |
| Chatfuel | Yes | Free plan available, paid plan starts at $15/month | Easy | Good |
| Flow XO | Yes | Starts at $19/month and goes up to $199/month | Easy | Good |
| ManyChat | Yes | Free plan available, paid plan starts at $10/month | Easy | Good |
Our Thoughts on Chatbots
Chatbots are quickly becoming a must-have tool for businesses of all sizes. They provide a cost-effective, 24/7 solution to customer care while improving customer experience by providing instant support for queries. A chatbot can also help a business substantially reduce operating costs by taking over a significant portion of customer support duties. Overall, integrating chatbots into your customer support strategy can greatly streamline and enhance your operations.
FAQs about Chatbots
Q1: What is a Chatbot?
A: A chatbot is a software application that is designed to operate over messaging platforms such as Facebook Messenger, WhatsApp, SMS, or other messaging apps. Chatbots are capable of carrying out customer interactions using natural language processing techniques.
Q2: What are the Benefits of Chatbots for Customer Service?
A: Chatbots provide a range of benefits for customer service, including 24-hour service, reduced operational costs, and personalized support.
Q3: Can Chatbots Replace Humans in Customer Service?
A: Chatbots are not designed to replace human operators in customer service, but rather to augment the work of human agents by taking on the time-consuming tasks that can be automated. Humans can then focus on more complex interactions that require personalization and empathy.
Q4: Can Chatbots Improve User Engagement?
A: Yes, chatbots can improve user engagement by providing personalized support while making it easier for users to get the support they need in real-time.
Q5: Do I Need to Know How to Code to Use Chatbots?
A: Most chatbot platforms are designed with a drag-and-drop interface, making it possible to create a chatbot without any prior knowledge of coding.
Final Words
Chatbots provide businesses with a powerful tool to improve their customer support experience while saving time and costs. By automating the entire customer service process, businesses can focus on other aspects of their operations while providing customers with quicker support and immediate responses. With the fast-paced growth of technology, implementing chatbots in your customer service strategy can be a game-changer and give your business an edge over your competition.