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Are you having trouble with allowing ProctorU to share your screen on your Mac? This can be a frustrating issue to deal with, especially if you need to take an important exam or test. However, don’t worry! In this blog post, we will provide you with several methods to help you solve this problem, step by step. We also provide some additional tips to make your experience with ProctorU easier. So, let’s get started!
Video Tutorial:
The Challenge of Allowing ProctorU to Share Screen on Mac
ProctorU is an online proctoring service that allows students to take exams from anywhere with a reliable internet connection. ProctorU uses screen sharing to monitor exams, and this can sometimes cause issues, particularly on Mac computers. Many Mac users encounter problems when they try to share their screen with ProctorU, such as black screens, permission errors, privacy concerns, and more. The reasons for these issues can vary from one user to another, but we will try to cover the most common ones in this post.
Things You Should Prepare for
Before we start with the methods, make sure you have the following requirements ready:
- A fully functioning Mac computer.
- The latest versions of macOS and Chrome/Firefox/Edge/Opera installed on your computer.
- A stable and reliable internet connection.
- A proper webcam and microphone, as required by ProctorU.
- Your ProctorU credentials, such as your Login ID and password.
Method 1: Grant Screen Recording Permission
If ProctorU is unable to share your screen due to permission issues, you need to grant permission for the browser you are using to share your screen by following the steps below:
- Go to System Preferences from the Apple menu.
- Select Security & Privacy.
- Click the Privacy tab, then click on Screen Recording.
- Find the browser you’re using and check the box next to it.
- Close the System Preferences and restart the browser.
Pros:
- The method is quick and easy to perform.
- You can resolve the problem without needing any special skills or knowledge.
Cons:
- If you are still experiencing issues after completing these steps, you may need to try another method.
Method 2: Reset ProctorU Extension on the Browser
If ProctorU is still unable to share your screen, you can try resetting the ProctorU extension on the browser you’re using. Here’s how:
- Open Chrome/Firefox/Edge/Opera, and click on the three horizontal dots (Chrome/Opera), or three horizontal lines (Firefox/Edge) in the top-right corner.
- Select More Tools and click on Extensions.
- Locate the ProctorU extension and click on Remove, then confirm by clicking Remove again.
- Re-start browser.
- Log in to ProctorU and start your exam. You should be prompted to download and install the ProctorU extension again. Follow the instructions to complete the installation.
Pros:
- Resetting the extension can fix issues caused by corrupted files or errors in the extension itself.
- It is a straightforward method and easy to perform.
Cons:
- It may not always solve the problem, and you may need to try another method.
Method 3: Update Chrome Browser Settings
If you are using Chrome browser, you can try updating its settings to resolve the screen share issue. Follow the steps below:
- Open Chrome and click on the three horizontal dots in the top-right corner.
- Select Settings and scroll to the bottom and click on Advanced.
- Under the Privacy & Security section, click on Content settings.
- Scroll down and click on Microphone or Camera.
- Find "ProctorU.com" and click the three dots on the right side and select "Remove" to remove the site’s access to the camera and microphone.
- Refresh ProctorU page, and allow permissions when prompted.
Pros:
- Updating the browser settings can solve the issue caused by outdated or incorrect settings.
- It is an easy and quick method to perform.
Cons:
- It may not work for other browsers such as Firefox, Edge, or Opera.
Method 4: Update Your MacOS to the Latest Version
Updating your Mac operating system to the latest version can fix a lot of issues, including the Screen Share problem with ProctorU. Below are the steps to update your macOS:
- Click on the Apple menu on your desktop and select System Preferences.
- Click on the Software Update preference pane.
- Download and install any available updates.
- Restart your Mac and try sharing your screen again.
Pros:
- Updating your Mac can resolve all known issues, not just with ProctorU.
- You can access new features and security updates by updating your Mac.
Cons:
- If your internet connection isn’t stable, the update may take a long time.
- Updating your Mac may cause some compatibility problems with your installed applications or hardware.
Why Can’t I Share My Screen with ProctorU?
There are several reasons why you might encounter difficulties when sharing your screen with ProctorU. Here are some possible reasons and how to fix them:
Q1: Why is ProctorU Only Showing a Black Screen?
A: A black screen issue can be caused by outdated browser settings or extensions. To resolve this issue, try updating your browser or disabling problematic extensions.
Q2: Why is My Browser Asking for Permissions Again and Again?
A: This issue is often caused by browser settings or outdated ProctorU extensions. Try updating your browser or disabling problematic extensions.
Q3: Why Can’t I See My Face on Camera During the Exam?
A: This issue can be caused by an incorrect camera setting, problematic drivers, or outdated browser extensions. Try checking your settings and updating your drivers and extensions.
Q4: Why Can’t ProctorU Find a Camera?
A: This error is often associated with incorrect camera settings or outdated drivers. To resolve this error, try updating your camera drivers or contacting customer support.
Q5: Why is ProctorU Unable to Connect to My Computer?
A: This error can be caused by an issue with your internet connection or ProctorU servers. Try restarting your computer and modem/router. If the problem persists, contact ProctorU support.
Additional Tips
Here are some additional tips to help you with your ProctorU experience on Mac:
- Make sure you’re using a compatible browser. ProctorU supports Google Chrome, Mozilla Firefox, Microsoft Edge, and Opera.
- Close any other applications during the exam that could cause interference with your browser or internet connection.
- Perform a system restart to clear any temporary or cached files that may be interfering with the ProctorU settings.
FAQs About Allowing ProctorU to Share Screen on Mac
Q1: Can I use any browser with ProctorU?
A: No, you need to use a compatible browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Opera.
Q2: What should I do if I still can’t share my screen after performing all the methods?
A: Contact ProctorU support for assistance.
Q3: Why does ProctorU need access to my camera and microphone?
A: ProctorU needs access to your camera and microphone to verify your identity and monitor your exam.
Q4: Can I use ProctorU on my mobile device?
A: No, ProctorU only runs on computers and laptops.
Q5: What should I do if I experience internet connectivity issues during the exam?
A: Try disconnecting and reconnecting your Wi-Fi or Ethernet cable. If the problem persists, contact ProctorU support.
In Conclusion
Troubleshooting the screen share issue with ProctorU on Mac can be daunting, but with the methods outlined above, you’ll be able to resolve the issue with ease. If one method doesn’t work, don’t worry. Try the next one until the problem is resolved. Remember to follow the additional tips provided to ensure a seamless experience with ProctorU. Good luck with your exams!