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In today’s fast-paced digital world, customer engagement has become a top priority for businesses. One of the most effective ways to improve customer engagement is by collecting regular feedback. Feedback collector tools can help you gather customer feedback and better understand their needs and preferences. These tools can help you enhance your customer experience, improve your products and services, and ultimately boost your bottom line. In this blog post, we will explore the top best 6 feedback collector tools that you can use to take your customer engagement to the next level.
Video Tutorial:
What is a feedback collector tool?
A feedback collector tool is software that helps businesses collect feedback from their customers. These tools can come in various forms, such as online surveys, feedback widgets, pop-ups, or chatbots. Feedback collector tools allow businesses to gather feedback from their customers in real-time, enabling them to make informed decisions and improve their overall customer experience.
Top 6 Best Feedback Collector Tools
1. SurveyMonkey
SurveyMonkey is a popular feedback collector tool that allows businesses to create and send online surveys. Businesses can use SurveyMonkey to collect feedback from customers, employees, or any other target audience. SurveyMonkey provides a user-friendly interface to design personalized surveys and choose from various question types. It also provides numerous templates for businesses to customize their surveys according to their requirements.
Pros:
– Allows for customization of surveys with extensive personalization options.
– Integrates with various third-party software applications, including CRM and analytics tools.
– Provides pre-designed survey templates for various industries.
Cons:
– Some features, such as skip logic, are limited in their availability for free users.
– Does not support advanced survey options such as multilingual surveys.
| Feedback Collector Tool | Free Trial | Price | Ease-of-use | Value for Money |
|---|---|---|---|---|
| SurveyMonkey | Yes | Starts at $25/month | Very Easy | High |
Q1: Is SurveyMonkey user-friendly?
A:
Yes, SurveyMonkey is user-friendly, with a simple and easy-to-use interface that allows businesses to customize their surveys according to their preferences.
2. Qualtrics
Qualtrics is a popular feedback collector tool that allows businesses to create and send online surveys. It is widely used by businesses from various industries, including healthcare, finance, education, and more. Qualtrics offers businesses a wide range of survey options and customization features, making it an ideal option for businesses that require advanced survey options.
Pros:
– Provides GDPR compliant surveys for European Union websites.
– Offers numerous reporting options, including text and graphical reports.
– Provides numerous integrations with third-party software applications, including CRMs and Marketing automation tools.
Cons:
– Can be expensive, making it a less accessible option for small businesses or startups.
– Customization features can require a learning curve before mastering.
| Feedback Collector Tool | Free Trial | Price | Ease-of-use | Value for Money |
|---|---|---|---|---|
| Qualtrics | Yes | Starts at $1,500/year | Moderate | High |
Q1: What are the advanced survey options provided by Qualtrics?
A:
Qualtrics provides a comprehensive range of advanced survey options, including:
-Multilingual surveys
-Randomized questionnaires
-Question piping
-Skip logic
-Data validation
3. Typeform
Typeform is an interactive feedback collector tool that allows businesses to create engaging surveys, quizzes, and forms. Typeform offers businesses a range of customization options, including personalized designs and branding. It also provides businesses with a suite of analytics tools, enabling them to analyze and measure their customer feedback.
Pros:
– Offers a range of customization options, including personalized designs and branding.
– Provides a visually attractive and interactive interface, making it highly engaging for respondents.
– Supports integration with various third-party software applications.
Cons:
– Can be expensive for businesses with advanced needs.
– Low response quotas available with the free version of Typeform.
| Feedback Collector Tool | Free Trial | Price | Ease-of-use | Value for Money |
|---|---|---|---|---|
| Typeform | Yes | Starts at $35/month | Very Easy | Moderate |
Q1: What type of forms can businesses create using Typeform?
A:
Businesses can create a range of interactive forms using Typeform, including surveys, quizzes, feedback forms, event forms, and online payments.
4. Google Forms
Google Forms is a free feedback collector tool that allows businesses to create and send surveys and questionnaires. Google Forms is widely used by businesses of all sizes due to its user-friendly interface, easy customization, and free price tag.
Pros:
– It is easy to use and comes with a user-friendly interface.
– Offers integration with Google Sheets and other third-party applications.
– It is free to use with no hidden charges.
Cons:
– Limited customization options available.
– Limited reporting and data analytics features.
| Feedback Collector Tool | Free Trial | Price | Ease-of-use | Value for Money |
|---|---|---|---|---|
| Google Forms | N/A | Free | Very Easy | High |
Q1: Can businesses customize the look and feel of Google Forms?
A:
Yes, businesses can customize the look and feel of Google Forms using various themes available, including colors and images.
5. Hotjar
Hotjar is a popular feedback collector tool that allows businesses to collect customer feedback using website analytics. Hotjar enables businesses to monitor and record user sessions on their website, determine user preferences, and identify usability issues.
Pros:
– Provides real-time user analytics, including heat maps and session recordings.
– Allows for feedback collection through live chats and email campaigns.
– Provides integration with third-party software applications.
Cons:
– Can be expensive for businesses with advanced needs.
– Limited customization options available.
| Feedback Collector Tool | Free Trial | Price | Ease-of-use | Value for Money |
|---|---|---|---|---|
| Hotjar | Yes | Starts at $39/month | Moderate | Moderate |
Q1: What kind of feedback can businesses collect using Hotjar?
A:
Businesses can collect customer feedback using various methods, including user analytics, heatmaps, session recordings, and feedback polls or surveys.
6. Zoho Survey
Zoho Survey is a feedback collector tool that allows businesses to create and send online surveys. Zoho Survey comes with a range of features, including customization options, advanced survey options, and pre-designed survey templates.
Pros:
– Offers a free version for businesses with basic survey requirements.
– Provides integration with various third-party software applications.
– Provides an extensive range of survey customization options.
Cons:
– Advanced features are only available with the premium version.
– Limited design styling options.
| Feedback Collector Tool | Free Trial | Price | Ease-of-use | Value for Money |
|---|---|---|---|---|
| Zoho Survey | Yes | Starts at $20/month | Very Easy | Moderate |
Q1: What type of surveys can businesses create using Zoho Survey?
A:
Businesses can create a range of surveys using Zoho Survey, including online surveys, customer feedback surveys, and employee satisfaction surveys.
Our Thoughts on Feedback Collector Tools
Feedback collector tools can be a valuable asset for businesses looking to improve their customer engagement. Each of the six tools that we have explored in this blog post has its pros and cons, making them suitable for businesses of various sizes and with different requirements. Overall, the best feedback collector tool will depend on your specific business needs, budget, and goals.
FAQs About Feedback Collector Tools
Q1: Which feedback collector tool is the most affordable for small businesses?
A: Google Forms is the most cost-effective option for small businesses, as it is entirely free and provides user-friendly interface and customization options.
Q2: What features should businesses look for when selecting a feedback collector tool?
A: Businesses should look for the following features when selecting a feedback collector tool:
– Customization options
– Integration with third-party software applications
– Analytics and reporting features
– User-friendly interface
– Advanced survey options (if needed)
Q3: What is the best feedback collector tool for advanced survey options?
A: Qualtrics is the best feedback collector tool for advanced survey options, as it provides an extensive range of advanced survey options, including multilingual surveys, randomized questionnaires, and question piping.
Q4: What is the best feedback collector tool for website analytics?
A: Hotjar is the best feedback collector tool for website analytics, as it provides real-time user analytics, including heatmaps and session recordings.
Q5: Can businesses integrate feedback collector tools with their existing software applications?
A: Yes, most feedback collector tools provide integration with third-party software applications, including CRMs, marketing automation tools, and project management software.
Final Thoughts
Feedback collector tools are a powerful tool for businesses looking to enhance their customer experience and engagement. The six feedback collector tools we have explored in this blog post offer a range of features, customization options, and analytics tools suitable for businesses of all sizes. By selecting the right feedback collector tool for your specific business needs, you can collect valuable feedback from your customers, implement necessary changes, and boost your bottom line.